I really feel like T-Mobile is consuming my life. Maybe just because this is my first full time job and it is consuming my life. Does everyone else who works full time feel like their job takes over their life?
Speaking of T-Mo. It was crazy customer day. T-Mobile has this feature called "Family Allowances", some pretty rad stuff. Allows you to to minute restrictions on that ass hole on your family plan who hogs all the minutes. Anyway, some chauvinist bastard decides to grace my line today, complaining his wife is using all the minutes and putting them into overage. Naturally, I offered Family Allowances, he thought it was a good idea. Only stipulation, customer care does not handle the allowances set, the customer is the one who controls it on their own, through mytmo.com. Anyway, I tell guy this, and he starts SCREAMING at me. Telling me no woman can tell him whether or not he can or cannot put restrictions on his wife. I tried explaining he didn't need permission from anyone, he just needed internet access to get the service started, and that he had complete control over any stipulations and guidelines for his Family Allowances. He continues to scream at me, telling me I am some stupid little woman he doesn't need to take orders from. DEAR FREAKING LORD. I wanted to jump through my phone and strangle this man. Instead, I offer to find him the nearest t-mo store so they can help him set it up, as in between his insults to women, he mentioned he was not very computer literate. Then the freaking ass hole starts saying he can't go to computer school to learn how to do this, WTF? Then he tells me I need to pay for him to go "computer school". Yeah, let me put that under the "computer school" adjustment code, my supervisor will approve that right away. Fuck. He insulted me, his wife, women in general, called us lower creatures, and the whole time I have to be nice to this prick until I can complain about him on livejournal.
On the other hand though, I had a hilarious customer too. Valerie, my desk make, was singing the Mickey Mouse song, and my customer must of had good hearing, and started singing along with it. Hilarious, serenading as he called it, just for his t-mo rep :P Gave me a good laugh. I swear all my calls were long today, my handle time blew. Meh. And now they are starting to give us metrics about how many of our callers call back with 48 hours of us taking their call. I understand it is to push us to make sure we are more thorough, but really, some people are just going to call back, over, and over, and over. And you cannot do anything! No matter how thorough you are. Like the guy I had yesterday, had started service with us on 2/13/09, since then he has called us 187 TIMES! Over, and over, and over. And to complain about his wife, service, Obama, all sorts of stuff. Most not even to do with my phone. When I answered the phone "Thanks for calling t-mobile, this is Lauren, can I get your first and last name?" he responds with "DAMN IT CAN THEY CALL THE POLICE ON ME?!" *pause* "sir, can who call the police on you?" (him) "THEM DAMN IT, DON'T YOU KNOW! CAN'T YOU SEE IT IN MY ACCOUNT?!" (I have no phone number and no account in front of me, it just went no where nice from there)
Anyway, I am cleaning out phone pictures, so... picture time!
( Peectures )Yeah. That was a picture Jon and I took in the seedy hotel we stayed in when we too drunk to drive home. Memories.
![[info]](http://l-stat.livejournal.com/img/userinfo.gif){kind=small}
